As a service professional, you understand how to please customers. Customer equipment cards, service contracts, and service calls are all tracked and stored in the SAP Business One system so you can access the information you need, when you need it.

With SAP Business One you are able to take control of your service contract and can create contracts focused on service for items with serial numbers associated with customer equipment cards, service for special customers, and service offered for certain item groups. You can automate creation of warranty service contracts for items with serial numbers.

In SAP Business One it is easy to record and track customers calls and the information can be available for all departments. You can search through the collection of solutions for known problems in the Solutions Knowledge Base. The integration between departments means that you can access and share key information directly. So Service is integrated with Accounting, meaning that you can create documents such as delivery notes, invoices while on a service call.

Take a look at a detailed demonstration of Service functionality inside SAP Business One:

Read more about SAP Business One Service Management solution to learn how to increase customer satisfaction with effective after sales support.

 

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